Due to the current global pandemic our standard shipping times have increased depending on where you are in the world.

Below are the current ESTIMATED shipping times with standard post:

---Shipping to Australia---

Estimate between 8 - 25 business days.

---Shipping to Europe/UK---

Estimate between 10 - 40 business days.

---Shipping to USA---

Estimate between 10 - 35 business days.

---Shipping to Canada---

If you are shipping to Canada the only option at the moment is DHL express shipping. We are not sending orders to Canada via standard post.

---Shipping Worldwide (not listed above)---

Estimate between 8 - 25 business days.

Please note that these times are estimates only and cannot be guaranteed. We HIGHLY recommend you update your shipping method to express as not only is it a faster delivery service you will also be provided with a tracking number.



We strongly recommend that you upgrade your shipping to receive tracking on your order. This enables both you and The Barking Tagsmith to keep an eye on your order when in the postal service. Please note that once your order has been shipped, The Barking Tagsmith is not liable for any loss or damage to the product caused by any postal service.

Delivery times are estimated as follows:

---Shipping within New Zealand---
Standard Post:    Approx 1 - 3 Business Days*
Courier Post:      Overnight*

---Shipping to Australia---
Standard Post:      Approx 5 - 10 Business Days*
Express Post:       2-5 Business Days*

---Shipping Worldwide---
Standard Post:      Approx 8 - 12 Business Days*
Tracked Shipping: Approx 2 - 5 Business Days*

*NOTE: Business Day means any day during the normal working week being Monday to Friday and excludes weekends and Public Holidays.

While we try our best to have your order arrive on time please be aware that once your order has been shipped, The Barking Tagsmith will not be held responsible for any delays in receiving your order. We therefore, once again, strongly recommend that the upgraded tracking option is selected at checkout. If standard postage is selected at checkout we suggest you check with your local postal service for any potential delays or interruptions. 

My order hasn’t arrived by the approximate postage time, what do I do?

We strongly recommend that you purchase the upgraded postage with tracking at the time of checkout in order to properly track your order. If you have not received your order by the estimated delivery time please get in touch with us via email (sales@thebarkingtagsmith.com) as soon as possible.

Please be aware that postage services in your area may be affected due to extreme weather, government strikes or international postage delays. Always remember to check your original order to confirm that the postal address supplied is current and correct.

If you selected standard postage at checkout, we suggest that you contact your local postal service to check if there are any delays or interruptions to the post in your area. 

Can I change details in my order?

Should you need to change any details in your order please contact The Barking Tagsmith immediately. If your order is already being prepared you may be liable for additional charges in products used when preparing your order.

My order has arrived but there is an error or it isn’t what I ordered?

Please email us directly (sales@thebarkingtagsmith.com) should there be an error in your order. In most circumstances there may be a simple solution and a replacement product may be arranged.